No Troubles Just Bubbles Ltd., Part. - Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or are a customer/diver of www.notroublesjustbubbles.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make an enquiry through the Site, we collect certain information from you, including the name that you type in and your email address in order for us to reply. We refer to this information as “Enquiry Information.”

When you have booked a trip we collect information from you, including your name, email address, diving certification level & experience, and sometimes phone numbers, address, date of birth, and/or your height, weight & shoe size and/or any special dietary preferences or allergies. We refer to this information as “Diver Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Enquiry Information and Diver Information (any information that identifies you as a person).

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the enquiry information that we collect generally to

  • Communicate with you about the trip you are interested in and respond to any questions you may have.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use Device Information to track down errors on our website.

We may use your information to contact you for feedback about about your trip and our services.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Tawk.to (our chat app)

https://www.tawk.to/privacy-policy/

Clicky.com Analytics

https://clicky.com/optout


We share your 'diver information' with the company responsible for/in charge of the boat/dive centre you are intending to do your diving trip with.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the www.similandivingtours.com website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

You can opt out of targeted advertising by:

INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Google - https://adssettings.google.com/authenticated?hl=en
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you have booked a trip with us), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.

DATA RETENTION

When you make an enquiry through the Site or fill out a diver information form, we will maintain your enquiry Information or diver information for our records unless and until you ask us to delete this information.

MINORS

The diver information form is not intended for individuals under the age of 16. If you are travelling with a minor then the parent or guardian must be responsible for filling out diver information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail using the details provided below:

No Troubles Just Bubbles
28/48 Lumpni Place,
Pinklao
Bangkok,
10700,
Thailand

+66 89 136 3121